Privacy Policy

Last Updated: April 23, 2026

This Privacy Policy describes how Flexivera (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flexivera.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

 

1. Information We Collect

To provide you with the best possible relief and support experience, we collect information from various sources:

 

• Information Provided by You: This includes your name, shipping address, billing address, payment confirmation, email address, and phone number.

   

• Automatic Collection (Cookies): We automatically collect "Usage Data" through cookies and similar technologies. This includes device information, browser type, IP address, and how you interact with our products.

• Third-Party Sources: We receive information from service providers who support our site, such as Shopify (our e-commerce platform) and our payment processors (e.g., Stripe or PayPal).

2. How We Use Your Information

We use your personal information to fulfill our commitment to you, including:

• Order Fulfillment: Processing payments, arranging shipping through our logistics partners, and providing you with invoices and order confirmations.

• Customer Support: Responding to your inquiries and providing assistance through support@flexivera.com.

• Security & Fraud Prevention: Monitoring for potential risks or fraudulent activity to keep our store and your data safe.

• Marketing: Providing you with information or advertising relating to our products or services, based on the preferences you have shared with us.

3. Sharing Your Information

We share your personal information with third parties to help us use your personal information, as described above.

• Service Providers: We use Shopify to power our online store.

• Fulfillment Partners: Because we work with global fulfillment centers, your shipping information is shared with our logistics providers to ensure your Flexivera products are delivered directly to your door.

• Compliance: We may share your information to comply with applicable laws and regulations or to protect our rights.

4. Your Rights and Choices

Depending on your location (including various US state laws like CCPA), you may have the following rights regarding your data:

• Right to Access: You may request a copy of the personal information we hold about you.

• Right to Deletion: You may request that we delete your personal information.

• Right to Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.

5. Data Retention & Security

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. While we implement industry-standard security measures, please note that no method of transmission over the internet is 100% secure.

6. Contact Us

For more information about our privacy practices, or if you have questions or complaints, please contact us by e-mail at:

Flexivera Support Team Email: support@flexivera.com

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